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Terms and Conditions
Our online shopping is secured so you can make your payment hassle-free. You will be charged the final amount with the cost for shipping mentioned in the final amount.
1. Payment Options
You can make an online purchase from ILA using following options:
- All major Indian and international Credit/Debits Cards.
- Paytm, Google Pay Services
- International Customers can pay through PayPal
For any further assistance or queries regarding making a payment or NEFT mode of payment, kindly write to us at ila.estore@gmail.com or you may reach us at +91 8606252885 from Monday to Friday between 10:00 AM to 6 PM.
2. Payment for International Orders
For all International orders, kindly allow 24-48 hours for the payment to process due to formalities involved in currency exchange. As soon the payment is remitted to our account, your order shall be processed and shipped to your country in the estimated time being communicated to you by email. Additionally, it is also possible to make a purchase from an international location and have it shipped to a destination in India.
For any further assistance or queries regarding making an international payment, kindly write to us at ila.estore@gmail.com and we will respond to you within a maximum period of 24-48 hours of your query.
3. Billing and Invoices
Upon completion of purchase you will receive a digital invoice from us stating the details of your purchase such as bill number, product information and an acknowledgment of successful payment. You will receive a physical copy of the bill from us along with your package at the time of delivery. Please do not accept a delivery without a printed copy of the invoice at the time of delivery. You are also required to provide a signed copy of the invoice in the event of a return/exchange. Hence, we request you to store the invoice either digital or printed as a proof of purchase.
For duplicate bills, invoice history and all other queries contact us at ila.estore@gmail.com or you may reach us at +91 8606252885 from Monday to Friday between 10:00 AM to 6 PM.
4. Product Appearance
It is important to understand that a product’s exact appearance cannot be depicted in a photo as all products are subject to have slight differences in color and appearance when compared to the illustration seen on the website. However, ILA assures no alteration in design, print pattern, size or fabric from the description of the product at the time of purchase. All illustrations and photos on our website target portraying the closest possible likeness and accurate color representation of the actual product.
If the product fails to meet your expectations or should have any other queries/feedback please write to us at ila.estore@gmail.com or you contact us at +91 8606252885 from Monday to Friday between 10:00 AM to 6 PM.
5. Pricing Policy
All prices mentioned are final and not negotiable. Discounts cannot be provided on a case by case basis. All discounts, deals and promotions will occur only at the aforementioned time of an end of season sale or festive deal run by ILA. All prices shown online are inclusive of GST, where applicable. Prices are subject to change without notice and offers may be withdrawn at any time.
For any further queries regarding upcoming deals, promotions and to register for updates, write to us at ila.estore@gmail.com.